Atlantis Online Pool Shop Delivery, Privacy and Refund Policy

Delivery:

  1. Our standard local delivery fees will be verified once your order is placed. Your shipping rates are determined by your order items, quantity and Queensland hazardous chemical shipping regulations. We can also deliver your order on the day your local area is scheduled for servicing by our pool technicians, in which case the delivery fee is free or discounted.
  2. For purchases of $100 or more, we offer free delivery. Once your payment has been approved, we can inform you of the estimated shipping date.
  3. For orders under $100, we will quote a $25 flat fee in email for express delivery (1-3 days) in our services area as below.
  4. Please ensure your delivery details and contact info are correct. Incorrect details may incur a re-delivery fee.
  5. Pick up from our shop is available during opening hours.
  6. Delivery depends on your location, and our delivery/courier schedules. We will inform you of the estimated delivery date for your order on receipt of cleared payment.
  7. As delivery of chemicals is restricted under Queensland Hazchem Regulations, we can mainly sell and deliver around our local service area to the suburbs listed below.
Free scheduled delivery area for our loyal customers in 2021
Monday Tuesday Wednesday Thursday
McDowall Nundah Baringa (fortnightly) Narangba
Aspley Northgate Redcliffe Mango Hill
Carseldine Banyo Scarborough
Murrumba Downs
Boondall Clayfield Rothwell Griffin
Taigum Ascot Elimbah Elimbah
Bracken Ridge Hamilton Morayfield Morayfield
Sandgate Sandgate Burpengary Burpengary
Brighton Brighton Narangba Narangba
Deagon Deagon Kallangur Kallangur
Northlakes Rochedale(fortnightly) Petrie Petrie
Mount Samson Springfield(fortnightly)
Bunya North Lakes
Albany Creek Brighton
Everton Hills

Note: Delivery date may be changed by daily workload

Privacy:

  1. Your debit card and banking details are protected and will only be shared with Commbank for your purchase order.
  2. Your personal email, name and delivery address are confidential. We do not disclose your information to any third party.
  3. Atlantis Online Pool Shop utilises SSL encryption to protect your credit card/banking details, personal info and order information.

Refund Policy:

  1. Please choose your products carefully before checkout. We normally do not refund orders, unless our mistakes on the product, quantity or delivery details. If you are not sure about product, please contact us for a product consultation.
  2. The average refund waiting period takes 1-2 days.

 

Address: Unit 4, 14 Burke Cres, North Lakes, QLD 4509, Australia
PHONE +61 (7) 3491 9700